Rob
Nominated Tester
Posts: 279
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Post by Rob on May 15, 2008 6:29:24 GMT
Our VTS base unit died yesterday morning, I tried to start up but on inserting my smart card was faced with a window asking me if I wanted to accept Opera as a web browser instead of the normal log-in page. After freaking out (as I had nine MOT's booked for the day) I rebooted, hoping that would sort it out (silly me), but it was still the same so I rang Siemens who after saying they'd never heard of that particular problem agreed that it was kaput and that they would be with me the next day to install a new base unit. I've been testing under fallback since then, what a pain in the hoop that is.
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spanner
Nominated Tester
Posts: 191
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Post by spanner on May 15, 2008 6:42:00 GMT
Hi Rob, Hope you recieve better service than we got when ours got nicked, a whole week before getting a replacement.
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Rob
Nominated Tester
Posts: 279
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Post by Rob on May 15, 2008 21:48:12 GMT
The engineer turned up at lunchtime and installed the new unit. He did say that they had had problems with these base units especially if they're in a dusty environment which ours is, half our workshop is used by our panel beaters, and there's a lot of dust floating around when they're rubbing down filler. We're up and running now, although I did get a message telling me I'd be suspended from testing tomorrow if I hadn't verified all the fallback test results by the end of today, which I have. I got a call from one of the hardware engineers at Siemens this afternoon asking if their guy had turned up, and if the system was working ok. All in all it's not been that bad an experience, the only pain was waiting for the guy on the recorded message (when you ring the help desk) to finish waffling on about last week's emergency testing before the main choices were given.
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