Tom
Nominated Tester
Posts: 227
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Post by Tom on Jan 12, 2006 19:14:24 GMT
A customer presented her vehicle for test. It failed, and we did the repairs. It was logged in as a Partial Retest (repaired at vts), and we entered the extended expiry date. But the certificate she gave us was a computerised duplicate of a lost / missing old-style VT20. The certificate number is TOO LONG to fit into the 'previous certificate' box! Phoned Siemens. They told us to enter the V5 reference number in instead The computer accepted this, but how on earth does the V5 reference prove what the previous expiry date was This seems to be an oversight by the design / programming team.
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motdave
Nominated Tester
Posts: 242
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Post by motdave on Jan 13, 2006 0:47:10 GMT
It is understandable to use the V5 reference for a vehicle's first MOT, but not for subsequent tests. As the system stands, it looks like you could add a month onto every MOT where the customer presented a V5 at time of test. Crazy! And the system has no flaws ? It looks like it does
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Steven
Nominated Tester
Posts: 131
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Post by Steven on Jan 13, 2006 21:38:41 GMT
I guess that this will affect computerised DUPLICATEs and REPLACEMENTs issued to replace the old style VT20s. It does indeed seem to be an oversight. Do we have to phone Siemens each time this problem arises, or do we just type in the V5 reference ? The V5 definitely doesn't provide proof of expiry date for vehicles other than those having a first test.
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Post by Dave Hill on Jan 13, 2006 23:13:31 GMT
I think that so long as there is a trail that can be followed backwards, to prove that all the details tie up, then it works. Adding the V5 reference is a work around for the time being to satisfy the computer but, it would be possible to trace the original "old style certificate" from data records.
When the "computer duplicate" was created, it would have stored the data from the original ticket.
In this case, the V5 does not provide proof of the expiry date, it merely helps with the audit trail back to the original ticket. It is open to abuse but, so was the old system (even more so). If someone is manipulating the dates, then VOSA can trace who & when & thats the point. (I think)
Dave Hill
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Tom
Nominated Tester
Posts: 227
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Post by Tom on Jan 13, 2006 23:40:44 GMT
I'm a little curious as to why MOT Computerisation doesn't know the expiry date from the reg and VIN that would have been entered when the duplicate was issued.
It should be an easy fix to allow the previous certificate box to accomodate a choice of either the old style serial number or the new style test number.
Perhaps this will be done in the scheduled update...
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Post by hamvideo on Jan 14, 2006 23:43:03 GMT
As this vehicle has already been issued with a new style duplicate document and is recorded as such on the system, surely then if a subsequent duplicate is required you should request a duplicate new style document by simply typing in the registration number, I personally hav'nt tried this but I cant see why it should'nt work. It would be helpful if the person requesting the duplicate would inform the testing station that a new style document has already been issued. Maybe someone could try this and keep us informed.
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Tom
Nominated Tester
Posts: 227
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Post by Tom on Jan 15, 2006 0:07:12 GMT
As this vehicle has already been issued with a new style duplicate document and is recorded as such on the system, surely then if a subsequent duplicate is required you should request a duplicate new style document by simply typing in the registration number, I personally hav'nt tried this but I cant see why it should'nt work. It would be helpful if the person requesting the duplicate would inform the testing station that a new style document has already been issued. Maybe someone could try this and keep us informed. I've no doubt that someone will want a duplicate of a duplicate to replace the lost / damaged VT20. - I had one customer who returned just TWO MINUTES after having a test certificate issued to say that he had LOST his certificate The problem I originally posted about, though, is of a customer who has an MOT done, and brings in a computerised duplicate of a certificate issued under the old system. She naturally wanted the date extended as there are a few weeks left to run. The MOT computer won't accept any serial / reference numbers of the computerised VT20. (The box would only accept the shorter serial number off the old style VT20). The V5 reference number had to be entered instead.
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Post by hamvideo on Jan 15, 2006 0:53:31 GMT
Sorry Tom, I missed the point that you were trying to extend the expiry date, if my theory was correct the system should have picked up the extended expiry date from the electronic copy in the database. As refered to elsewhere on this topic, a major hickup in the Siemens programing dept!!!
Regards Henry.
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