motdave
Nominated Tester
Posts: 242
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Post by motdave on Dec 5, 2006 23:29:06 GMT
A workmate has registered a car that was too early to test - ie mot not due until February. The computer registered the vehicle, but the owner didn't want to proceed with the test because he would lose too much time off the old certificate.
What is the correct way to stop a test in this instance ?
We thought that choosing 'ABORT - Wrong vehicle details entered' seemed to be the closest option.
If the computer shows that the test is being done to early, why is the only option on the screen to continue !? Shouldn't there be an option to stop the test at that point ?
We ended up printing out a VT40, aborting the test, then printing out a VT30. Wasting time that wasn't being paid for...
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Post by hamvideo on Dec 6, 2006 1:16:26 GMT
Hi, We get a few of these occasionaly especially when the presenter has mislaid the old cert and isnt quite sure when it runs out, all we get is message flaged up on the screen informing us that the vehicle has a time credit that cannot be used on the new certificate as the expiry date is more than a month away. My gripe is that the system does not tell you what the old expiry date is, it might be just a month or it could be a lot more, as you have indicated most customers are reasonably happy to lose four to six weeks of unexpired time but not much longer. Why is the expiry date such a big secret in this situation?? the system obviously knows how much time is left but will not inform the tester when logging on, I know we can find out by doing a duplicate of the old cert but you cant do this until you come out of the logging on procedure. I agree with you, choosing abort- wrong details entered is the closest option at the moment. There should an option to cancel the test because it to early and we should be made aware of the actual expiry date of the old certificate, why the system informs us of the predicted expiry date for less than thirteen month certificates is beyond me, a useless piece of information that CANNOT be altered. Maybe Vosa or Siemens read these posts and treat it as usefull feedback and eventually correct this shortcoming, the pigs are being fuelled up and being prepared for take of!!! COME ON VOSA, WHATS THE BIG SECRET ABOUT THE OLD CERT EXPIRY DATE???
Regards Henry.
Reason for Editing: Misleading first sentence
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Rob
Nominated Tester
Posts: 279
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Post by Rob on Dec 7, 2006 7:35:16 GMT
It would be handy to have an option to find out when someone's certificate expires, we frequently get customers in for other work or who can't find their VT20 and they're not certain if their test is due, but in all honesty why can't the silly buggers put their documents where they won't lose them, and there is the sticker on the VT20, that's what it's there for, as a reminder.
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Steven
Nominated Tester
Posts: 131
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Post by Steven on Jun 2, 2007 21:36:24 GMT
Received some information on this issue today... An NT at a neighbouring VTS sent a message via the VTS Device to his local VE and to the Service Desk. "why doesn't MOT Computerisation show the expiry date of a vehicle that is presented too early and allow the tester the option to give the presenter the choice of continuing with the test or returning with the vehicle nearer the expiry date ? Instead of just saying 'this vehicle has been presented to early to extend its expiry date' and not giving the NT the option to cancel."The VE phoned to say that: A. Allowing the MOT system to show expiry dates will be a security breach - 1. It will allow VTS's to 'spy' on their competitors by seeing how many tests they do per day. 2. It will enable an NT to check if his neighbour has a valid MOT on their vehicle. B. The onus is on the vehicle presenter to produce their vehicle for MOT at the appropriate time of the year. If they want to know when their MOT expiry date is, they should look at their current MOT certificate. If they can't find their certificate, they should request a duplicate / visit the MOT Info website / phone the MOT enquiry line. Siemens Service Desk also phoned, with an attitude! Such a question should not have been directed to them. All such queries must go in the first instance to the VOSA Area Office. VOSA will then compile a list of recommendations for ammendments to the system which will then get passed to Siemens... A 1. If a VTS wanted to know how many vehicles its competitors were testing, they only need to ask them... 2. If MY NEIGHBOUR drove around without a valid MOT, it is my duty to inform the authorities. B. Many customers don't have access to the internet. They can barely remember their own birthday - let alone when the MOT expires... A man takes his wife's car for MOT. The VTS computer tells the NT that the vehicle is presented to early. The man knows that it is due so the test is performed and a certificate issued. The man is £50.35 lighter. He gets home to find that his wife took the car for MOT the day before to a different MOT test station! If the VTS device was to give the expiry date, then the customer wouldn't have lost £50.35.
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spanner
Nominated Tester
Posts: 191
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Post by spanner on Jun 3, 2007 11:23:27 GMT
Don't think they've thought it out correctly. Surley they only need to add an extra button to the TOO EARLY WARNING screen allowing us the chance to opt out. Why on earth would that allow us to see any information on other garages?
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Post by hamvideo on Aug 22, 2007 22:16:21 GMT
Hi Testers. Sorry to bring this one up again but I am getting a bit p****** of with the "the test has credit but its more than a month" message, reading an earlier post I cannot see what security issues there are in knowing the mot expiry date!!!. We are given the date on screen if its less than the customary month, but the system is not inteligent enough to print this date on the VT40!!. As regards the security issue again, what is the difference between 29 days in the future or for example 186 days into the future ??. The reason I have brought this to light again is that I had a 04 reg Nissan terrano booked in for test, on logging on up flashed the message " the vehicle has MOT credit" and like others have said there is no option available to us appart from CONTINUE, what an absolute bloody wast of time, whilst logged on I was able to contact the owner, get his registration book serial no, request a duplicate of the sytem, the expiry date on the duplicate indicated that the vehicle had valid certificate that expired on March 30 2008, I then had to go through the pallaver of aborting the test with a message to whom it may concern that that the the vehicle was brought in test to early. the owner was very suprised that the vehicle had a current certificate, it appears that his servicing main agent had tested the vehicle without his knowledge, he did find it strange at the time that he was given an advisory notice enticing him to have some "work" done and didnt conect the VT32 as anything to do with the MOT sytem, obviously he never saw the pass certificate the agents had issued, if he had he would not have got us to do a test. The bottom line is that I wasted about 20 minutes and a MOT slot that someone else could have had to no avail. So come on VOSA or SIEMENS there is absolutlely no reason to withhold the expiry date of a current MOT cert from us testers in the course of our duties, I am sure that the expiry date does not have to be guarded by MI 5 or the likes, not exactly a national secret that could compromise the land or even the humble motorist!!. Make our lives a little easier and give us an opt out option whilst logging on. With regards to testers but contempt to Siemens. Henry.
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Post by Admin on Aug 22, 2007 23:02:45 GMT
There is the new option to ABORT with 'Test Registered in Error', but this isn't as friendly as letting us know how early the vehicle is presented for test and giving the option to cancel.
Of course it means that when we ABORT the test, we are losing the income of a test fee for that slot. But it does lead to good customer relations. We are seen to be 'not ripping them off' by not taking the money off them for an MOT they don't need - and risk not seeing them ever again. Instead, they will be more likely to come back at such a time when the MOT test is due.
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