stoker
Nominated Tester
Posts: 42
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Post by stoker on Nov 26, 2005 21:52:16 GMT
Our vts device is used by several testers. Today I registered a car for test and forgot to take my smart card out. A few Min's later another tester entered his results against my test and passed it. he thought he was on his own screen. The help desk cannot do anything about this .I registered the test again and failed it .It appears that the system does not always go to standby and ask you to re enter the password. I have spoken to another mot workshop and they tell me that this has happened to them several times.
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motdave
Nominated Tester
Posts: 242
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Post by motdave on Nov 26, 2005 22:18:35 GMT
A NT that I work with was in the habit of leaving his smart card in the reader, too. I told him that VOSA monitor the length of time his card is in the reader after he has finished using the keyboard. And may want to visit to discuss it with him. He hasn't left it there since. ;D If the smartcard didn't have an aerial sandwiched in the middle layer, it would be a good idea to punch a hole through it and connect it to a rectractable cord. Drilling the smartcard will damage it, though Admin Comment: ** DO NOT MAKE A HOLE IN A SMART CARD **
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Roger
VTS Site Manager
Posts: 46
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Post by Roger on Nov 27, 2005 0:33:45 GMT
Okay, it's late and I'm tired and half asleep, but I still can't belive I'm reading all this! Okay, I'll accept that you left your card in the reader, but then for someone else to appear and think it's their card and enter test results, and it also happened several times at another VTS You'll have to get rid of that false test record. Your big problem is explaining how it got there ;D -- R
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Post by Admin on Nov 27, 2005 9:00:31 GMT
Our vts device is used by several testers. Today I registered a car for test and forgot to take my smart card out. A few Min's later another tester entered his results against my test and passed it. he thought he was on his own screen. How didn't the other tester realise that he hadn't put his own card in & logged in ?
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stoker
Nominated Tester
Posts: 42
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Post by stoker on Nov 27, 2005 12:40:05 GMT
The Problem appears to be caused when the previous person to use the system does not exit properly, and being new to the system it is easy to forget the procedure. A tester is in front of the screen and just enters the information. When you are unsure of a new system things are going to go wrong. The thing is that the test has been carried out correctly and the system is not flexible enough to cope with errors in data entry. A procedure should be available to cancel/edit a test result for a short period after its been done as it is also possible to forget or incorrectly enter a fail or advisory item. I am sure that as we become more experienced with the use of the system these problems will not occur. I do not understand the big problem of telling vosa that you have made a mistake, every one is more concerned with data control and computer operation that the practical part of mot testing ie Road safety . The most experienced testers who were not brought up in the computer world are under threat of discipline because of data entry errors , why not get computer experts to do the testing, even if the cars are in a dangerous condition we can be sure that the dvla and vosa will have correct vehicle data available.
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Roger
VTS Site Manager
Posts: 46
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Post by Roger on Nov 27, 2005 14:44:22 GMT
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Post by ammer1t on Dec 4, 2005 19:32:35 GMT
Hi Everyone , new here,Great site admin ! interesting stuff Re cards : should have been easy for Siemens to incorporate either an Audlble warning or screen flash warning once vehicle is logged on and again when logged off . PS did consider punching a hole in card ,glad I read this
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Roger
VTS Site Manager
Posts: 46
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Post by Roger on Dec 4, 2005 22:07:22 GMT
Re cards : should have been easy for Siemens to incorporate either an Audlble warning or screen flash warning once vehicle is logged on and again when logged off . What do you mean by vehicle is logged on (seagulls perhaps)? Best not to confuse the terminology. You log on to the VTS Device then register a vehicle for test then log off, and following the test you log on and enter test results then log off. As for audible warnings, surely it is even easier to remember to remove your card from the card reader just like you do with your chip n pin credit card. -- R
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motdave
Nominated Tester
Posts: 242
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Post by motdave on Dec 4, 2005 22:15:43 GMT
I find the current setup satisfactory.
When your smart card is in the card reader, the screen shows a menu, or the data entry screens.
When you remove your card, the screen switches back to the 'Greetings Screen'.
Each user of the VTS device must just get into the habit of only getting out of his seat when he sees this 'Greetings Screen'.
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spanner
Nominated Tester
Posts: 191
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Post by spanner on Dec 5, 2005 1:46:56 GMT
Well this is one I cannot believe at all. Ok last user left his card in machine as my boss sometimes does. When I go to use it with my card in my hand you do tend to notice you cant get it in card reader for the other one. Christ our 8 year old could figure that one out.
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stoker
Nominated Tester
Posts: 42
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Post by stoker on Dec 6, 2005 19:11:57 GMT
I accept that Christ had great abilities, and would have had no problems operating a vts device i am sure !
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Tom
Nominated Tester
Posts: 227
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Post by Tom on Dec 6, 2005 21:58:10 GMT
Ok last user left his card in machine as my boss sometimes does. When I go to use it with my card in my hand you do tend to notice you cant get it in card reader for the other one. There is a reasonable amount of the Smart Card left protruding out of the Card Reader. Perhaps it is possible to attach a chain or cord to the card & tie the other end to your boss's clothing ? The cord could be taped to the card with insulation tape so that it can be removed easily if necessary.
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spanner
Nominated Tester
Posts: 191
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Post by spanner on Dec 6, 2005 22:13:24 GMT
Boss is 75 Tom, he may forget to put his clothes on some day lol Seriously tho only way I see this happening is the testers are not keeping smart cards on theyre person but leaving them in office - hence just thinking thats theyre card in the reader not knowing the others been and logged a car in since they used it last.
My cards in a holder which is attached to a sprung reel cord on a keyfob type thing that clips to my boilersuit. You'll see them in the brochure from prosoll.
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Post by ammer1t on Dec 6, 2005 23:17:10 GMT
Roger I must humbly apologise for using the incorrect terminology regarding Logging and Registering and promise it won't happen again , not soon anyhow. Chip and Pin !! Whats that ?. All this new fangled technology ,my brains hurting ! .
MOTDAVE Seat , you actually sit down ? . Lucky Guy ,oops sorry Person.
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