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Post by warchild75 on Aug 2, 2012 19:11:53 GMT
Bit strange, I have been testing full time for around a year and two years since I passed. Today I had my first phone call from vosa, The lady on the other end wanted to know how many people were testing at my station, So I told her just me and I had deleted floating testers etc off of my vts. She then asked why my failures on suspension and tyres were high, I told her that suspension had risen slightly because of the added items to the test such as Lower ball joint boots being split and tie link rod boots being split etc. She seemed satisfied with this, I then told her that with all the money spent by brits with the jubilee and the football and now the olympics they were neglecting to service or even check their cars and this is why I failed so many tyres, If its below or the cords are shhowing then im not going to pass it just to please the statistics guys!!!! is this a common occurance to be rung by vosa as I have not had it in over a year!!.
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prb5244
Nominated Tester
Posts: 124
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Post by prb5244 on Aug 2, 2012 19:21:16 GMT
had similar call they said I was high on tyres but I said I did not have a marker on latest performance report but he said because we are a green site more critical on rfr figures
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phaetonott
Nominated Tester
I may not be right but at least I am trying!
Posts: 376
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Post by phaetonott on Aug 2, 2012 22:50:43 GMT
Yep, they have rung me a couple of times to ask why I think I fail so many cars on headlamp aim.
I explained as patiently as I could that its because I get that many cars in with headlamps aiming the wrong direction. Went on to explain how easily lamps can be knocked out of alignment on our poorly maintained roads, and also mentioned that when I did my training the instructor said I must record all failures as the data is used to compile the statistics on vehicle condition. Quick twiddle with an allen key and "Pass PRS" is recorded as a failure. Many testers adjust and don't record it.
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Post by warchild75 on Aug 3, 2012 6:46:37 GMT
So I guess its a fairly regular occurance then and I shouldnt be overly concerned, Because the garage chain I work for is quite large we have an ex vosa guy who comes in and audits us and last time he was in he lowered my risk assessment, So I guess im a green centre, anyway of finding that out via the vts!!?
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Post by excessive on Aug 3, 2012 10:58:58 GMT
You're vts must be green, to get the desk based assessment.
They usually ask you questions based on one of your performance reports, so any abnormal** they will expect an answer.
There is a way to check on the vts what your score is, i'm going on memory, but I think it's in the update operating site.
You might need the required authorisation to view that part though.
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Post by David on Aug 3, 2012 12:42:01 GMT
yes it's very common and so are the questions. print your performance reports monthly so you can monitor yourself and as long as you can explain well as you did you'll be fine...good work
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Post by aylesburyjock on Aug 4, 2012 14:27:51 GMT
So I guess its a fairly regular occurance then and I shouldnt be overly concerned, Because the garage chain I work for is quite large we have an ex vosa guy who comes in and audits us and last time he was in he lowered my risk assessment, So I guess im a green centre, anyway of finding that out via the vts!!? I believe you go to the page that gives your opening hours and it's right at the bottom of the page
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Post by David on Aug 6, 2012 11:58:32 GMT
correct jock use the the Update VTS Operating Details option and scroll down to bottom
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Post by vokster on Oct 12, 2012 17:12:00 GMT
hi everyone,the garage where i work has recently had a phone call from vosa asking about the testers and in specificaly about a tester (me), that has a high fail rate of front suspension bushes ie,drop links,lower arm bushes,anti roll bar 'D'bushes and the like,....i do not fail these items unless in my opinion there is excessive movement.....what is considered as excessive movement?....my qc seems to think that unless the bush in question is almost non existant then it should pass and advise,i think that if when you drive the car out of the garage and the suspension is cluncking and knocking then surely there is excessive movement.... ??
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Post by David on Oct 12, 2012 20:01:05 GMT
p.s. don't change your testing methods or feel you shouldn't fail something if its been high previously though buddy.
Test every vehicle as presented to the exact same standards regardless of what might be on your PR.
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Post by David on Oct 12, 2012 20:08:12 GMT
hi everyone,the garage where i work has recently had a phone call from vosa asking about the testers and in specificaly about a tester (me), that has a high fail rate of front suspension bushes ie,drop links,lower arm bushes,anti roll bar 'D'bushes and the like,....i do not fail these items unless in my opinion there is excessive movement.....what is considered as excessive movement?....my qc seems to think that unless the bush in question is almost non existant then it should pass and advise,i think that if when you drive the car out of the garage and the suspension is cluncking and knocking then surely there is excessive movement.... ?? Bushes are tricky my friend and yes unless they are split right through (tie-bars), virtually gone, falling out or allowing the anti-roll bar to move excessively they will be a P&A. p.s. my apologies I hit modify your post completely missing the quote button
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