nick
Nominated Tester
Posts: 25
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Post by nick on Oct 15, 2005 21:22:32 GMT
Hi Guys any of you go live yet and what do you think of it? Nick
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graham
Nominated Tester
Posts: 331
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Post by graham on Oct 16, 2005 9:45:16 GMT
Welcome, We go live next month but not looking forward to it after reading some posts and talking to stations that are live.
Graham
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motdave
Nominated Tester
Posts: 242
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Post by motdave on Oct 16, 2005 22:23:58 GMT
Like any change, it takes a little getting used to. Once you have used it for a while, it will become second nature.
We have been using it since June. We have not had to use fallback or emergency testing yet. We have had to phone the helpdesk on a few occasions - smart cards locked out for example.
Read through some comments on this site to prepare you for the go live day...
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motman
Nominated Tester
Posts: 9
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Post by motman on Oct 18, 2005 17:32:32 GMT
We went live last week and the whole thing went smoothly. The training day went well without any major issues. We've had a couple of minor problems like I didn't realise the advisories had to be re-entered when a pass is issued after a fail or it doesn't put an advisory marker on the pass form. I wonder why the MOT serial number isn't printed on the windscreen sticker as it would make issuing a replacement for a lost certificate a lot easier.
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graham
Nominated Tester
Posts: 331
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Post by graham on Oct 27, 2005 11:36:19 GMT
Just read an article in the November edition of the mag Aftermarket.
There was a letter from Simon Duffin, MOT computerisation at VOSA. which must be the quote of the year.
"We are confident that the new system does not add more than 3-4 minutes on average to the duration of an MOT test."
Another letter by a garage owner went through how a test he did (because of siemens lack of connectability etc) took 116 minutes..............
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daveh
Authorised Examiner
My snooker room
Posts: 87
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Post by daveh on Oct 28, 2005 18:00:01 GMT
We went live today, great bloke from Seimens (Eric) knows his stuff inside and out. The whole system crashed this morning for about half an hour, apart from that it went very well. Does everybody understand the implications of issuing advisories and printing a copy and keeping it on file ? For example : did you know that Insurance companies will have access to the database. Scenario : Joe Bloggs gets given a pass with an advise that both his front tyres are near to legal limit, he thinks "great, got a pass" and throws away the advise sheet. He doesn't have the tyres done but then is involved in an accident, that may even kill people. His insurance company then logs into his Mot records and lo and behold discover that he was actually told by a "Government Inspector" (NT Tester to you and me) that he needed tyres and he ignored that advice. Good get out clause to Insurance company as he hasn't "maintained" his vehicle as set out in the terms and conditions of his insurance. Regards Dave
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wingnut
Nominated Tester
Posts: 186
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Post by wingnut on Oct 28, 2005 18:51:31 GMT
Yes our system crashed from about 9-00 AM,Rang the help line could not get through. All working soon after but enough to mess the times up.. If this is happening with only half the garages on line then unless there are more servers the whole thing will crash in a big way when all are on line i would have thought.
Regarding advisorys once they are issued then that vehicle is flagged with the details within the system. Once the owner or whoever takes the vehicle away with a pass and advisory then it is down to them to get the items listed rectified or face the music if an accident or whatever occures.
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wally
Nominated Tester
Posts: 139
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Post by wally on Oct 29, 2005 9:45:21 GMT
On October 6th I posted the following and thouht i was being a bit sarcastic. Now that the Police can check number plates automatically and find out from DVLA if it is taxed, from MID if it is insured and before long they will check with VOSA if it is tested, so how long will it be before it comes up with "that vehicle was passed but had advisory items listed"? I wonder just how far all this database and computerization will go and if insurance companies will try to wriggle out of claims if they can prove that a vehicle owner was told about defects on their vehicle and chose to ignore them.
It appears now I was just having a bit of foresight!!
Wally
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wingnut
Nominated Tester
Posts: 186
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Post by wingnut on Oct 29, 2005 15:14:25 GMT
Wally, hang on so far as i can see the the testing scheme has only the powers used within Vosa. Yes the advisory is down to the car its owner or whoever. There is no law to say it has to be rectified. Thank goodness we have the data protection act hummmmmmmmmmm.
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wally
Nominated Tester
Posts: 139
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Post by wally on Oct 31, 2005 14:14:09 GMT
Hi Wingnut, I recently had an accident ( not my fault, honest) in my daughters car, The first thing the police and insurance company wanted to see was the insurance and Mot test certs. If this mot cert had been the new type, then, with the reg number and cert number on that document they could have looked up it's test history and if there was any advisory notes from six month ago do you not think that the insurance assesor would be checking that this work had in fact been rectified. A friends daughter has just had a £3000 clio written off and the insurance refused to pay out due to a "just" illegal tyre on the rear and the wording "failing to maintain the vehicle in a roadworth condition. I know it is up to the owner to have the work carried out but the question is, when does an advisory item become a failure to maintain item? I would think it is when somebody has to foot the bill because it was not rectified!
Wally
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daveh
Authorised Examiner
My snooker room
Posts: 87
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Post by daveh on Oct 31, 2005 18:41:13 GMT
Wally, hang on so far as i can see the the testing scheme has only the powers used within Vosa. Yes the advisory is down to the car its owner or whoever. There is no law to say it has to be rectified. Thank goodness we have the data protection act hummmmmmmmmmm. Data protection act only keeps the identity of the owner of the vehicle from being revealed when looking up the MOT history, but the insurance company would already know the identity from the insurance details. If they can say that an advisory item is contributary to the accident...do you think they would want to pay out ? Dave
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daveh
Authorised Examiner
My snooker room
Posts: 87
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Post by daveh on Oct 31, 2005 18:47:34 GMT
Hi Guys any of you go live yet and what do you think of it? Nick I think the computerisation of the Mot scheme is a very good idea...but having gone live on Friday and tried to use the system today (Monday) I think the system is absolutely CRAP, especially the support...how can they expect you to run your business when you can't log in and when you ring Siemens help line you get a recorded message.... I must have spent at least 2 hours trying to get them on the phone. The good news is that VOSA has invoked the emergency test procedures as of 5.30 pm today, which means we don't have to touch the computers......... ;D Dave
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NT
Nominated Tester
Posts: 139
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Post by NT on Oct 31, 2005 18:57:58 GMT
The good news is that VOSA has invoked the emergency test procedures as of 5.30 pm today, which means we don't have to touch the computers......... ;D Dave YET Its not has bad as I thought it would be but when you get a problem its a nightmare
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wingnut
Nominated Tester
Posts: 186
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Post by wingnut on Oct 31, 2005 20:36:11 GMT
Crumbs Dave H you have had some rotten luck on your first day by the sound of it. We have had small probs in the begining but have only needed the help line a couple of times. The worst part we now find is the doing all makes of cars and finding or trying to find the engine codes when getting down to two or three matches and then having to do a default,just don't like that.
Wally. Anything that is saftey first ie carrying out repairs after adviserys is a good step. As for the insurance companys not paying out on Advisorys items not repaired that have cause an accident fair game to them. It will get the cars in a better standard in the long term i would have thought.
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Post by westtime on Dec 1, 2005 21:17:40 GMT
ANYONE BEEN TOLD OFF FOR LOGING ON TOO EARLY!!!I HAVE CLOCKED ON 2 MINUTES EARLY AND GOT A SLAP ON THE WRIST FOR MY PAINS MY RESPONSE WAS AS FOLLOWS "THANK YOU FOR YOUR NOTIFICATION OF OUR OUT OF HOURS TESTING. DUE TO THE WEIGHT OF THE SNOW ON THE ROOF, THE BAROMETRIC PRESSURE INSIDE THE GARAGE CONFLICTED WITH THE EARTH'S SPEED AS IT TURNS ON ITS AXIS, THE ATOMIC CLOCK FAILED TO SYNCHRONISE WITH YOUR VTS DEVICE. AS THERE IS NO CLOCK ON THE VTS DEVICE, WE WERE UNABLE TO KEEP TO THE APPOINTED HOURS. HOPE THIS EXPLANATION EXCUSES THIS MISTAKE.
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daveh
Authorised Examiner
My snooker room
Posts: 87
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Post by daveh on Dec 1, 2005 23:43:18 GMT
Change your hours of opening on your computer, add half an hour either end.
Dave
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graham
Nominated Tester
Posts: 331
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Post by graham on Dec 1, 2005 23:59:13 GMT
"THANK YOU FOR YOUR NOTIFICATION OF OUR OUT OF HOURS TESTING. DUE TO THE WEIGHT OF THE SNOW ON THE ROOF....... Brilliant, the only problem is you will find that it's a condition of being employed by VOSA that you either have no sense of humor or promise never to show any hint that you have. A few days after our training day I received a 'phone call from VOSA asking for my views so far. I started with a mildly sarcastic comment which was met by a prolonged silence from the other end. He was not amused.... Even if I was ;D Graham
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Post by Dave Hill on Dec 2, 2005 21:27:34 GMT
Graham
I had a similar call from some young lady at VOSA, again asking about early impressions. I was well uptight at the time & quite bluntly but humorously said "If you are going to ask me anything too in depth then my head will explode" Her response was quite human thankfully.
I do think that VOSA & Seimens are starting to understand that we are only human & have been subjected to an overwhelming amount of new information to absorb. The other thing to bear in mind is that many of us are not just MOT testers & have many responsibilities some, dare I say it are even more important. (looking out for a lightning bolt to strike me down for that comment)
Dave Hill
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spanner
Nominated Tester
Posts: 191
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Post by spanner on Dec 2, 2005 23:25:06 GMT
I can't complain at all about the change over, then again we may well be one of the lucky few who have had no problems whatsoever. Long may it continue
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graham
Nominated Tester
Posts: 331
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Post by graham on Dec 3, 2005 0:06:40 GMT
Graham I had a similar call from some young lady at VOSA, again asking about early impressions. I was well uptight at the time & quite bluntly but humorously said "If you are going to ask me anything too in depth then my head will explode" Her response was quite human thankfully. Yup, I found the one (very full) days training too much. By 3pm I really had had enough. My suggestion to this guy was that 3 half days would have been MUCH better. Two of them to cover what we did on the full day plus a half day for just the SM to get to grips with the other functions. Ahhhh you mean like collecting VAT and PAYE ;D
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